Plans & pricing
SiteCare plans
Published prices, no sales call required. Month to month, cancel any time.
ESSENTIAL
$79/mo
+ $150 setup, new clients only
A standard business site that needs to stay current and backed up.
- Core, theme & plugin updates
- Weekly offsite backups
- Uptime monitoring
- Basic security monitoring
- Standard monthly statement
- 48 hr email response
STANDARD · MOST CHOSEN
$120/mo
+ $250 setup, new clients only
A site that brings in enquiries and needs proactive attention.
- Everything in ESSENTIAL
- Daily offsite backups
- Monthly performance scan
- SEO keyword monitoring (10)
- Detailed monthly statement
- 24 hr priority response
- Domain management included
PRO
$380/mo
+ $500 setup, new clients only
Businesses with compliance obligations or cyber insurance requirements.
- Everything in STANDARD
- Essential Eight Maturity Level 1
- Proactive monitoring (RMM)
- Cloudflare Pro + WAF
- Advanced monthly statement
- 4 hr response, AEST hours
PREMIER
On request
Custom setup, scoped per environment
Larger organisations, roughly 50 to 500 staff, with more moving parts.
- Everything in PRO
- Essential Eight Maturity Level 2
- Redundant backups, 2 locations
- Dedicated point of contact
- 1 hr monthly advisory
- 2 hrs development monthly
- Compliance summary twice yearly
Full comparison
| ESSENTIAL$79 | STANDARD$120 | PRO$380 | PREMIEROn request | |
|---|---|---|---|---|
| Setup fee | $150 | $250 | $500 | Custom |
| Core, theme, plugin updates | Yes | Yes | Yes | Yes |
| Offsite backups | Weekly | Daily | Daily | Daily, 2 locations |
| Uptime monitoring | Yes | Yes | Yes | Yes |
| Security monitoring | Basic | Basic | Advanced | Advanced |
| CDN | Basic | Basic | Cloudflare Pro + WAF | Cloudflare Pro + WAF |
| Monthly performance scan | — | Yes | Yes | Yes |
| SEO keyword monitoring | — | 10 keywords | 10 keywords | Extended |
| Essential Eight alignment | — | — | Maturity Level 1 | Maturity Level 2 |
| Proactive monitoring (RMM) | — | — | Yes | Yes |
| Monthly statement | Standard | Detailed | Advanced | Advanced |
| Response time | 48 hrs email | 24 hrs priority | 4 hrs AEST | Dedicated contact |
| Monthly advisory session | — | — | — | 1 hour |
| Development included | — | — | — | 2 hrs monthly |
| Compliance summary | — | — | — | Twice yearly |
What is not included
We would rather be clear about this upfront than surprise you later.
Support hours are not included in any plan
Content changes, new features and troubleshooting outside the plan are quoted separately at $150 to $220 per hour.
Helpdesk is not included
We look after your infrastructure, not individual staff issues, devices and printers.
Hosting is separate
Care plans work with any hosting, including ours, priced separately.
Why there are no included hours
An hours allowance either goes unused or runs out in the first week. Keeping maintenance and project work separate keeps the monthly fee predictable.
Hosting, priced separately
Starter 3GB $20/mo · Standard 5GB $40/mo · Professional 10GB $70/mo.
Questions
Common questions about the plans
Not sure which one fits?
Tell us about your site and we will recommend the plan that actually fits.